Help centre For counterparties

Signing an agreement with LEAT

Updated 07 Sep 2026

You will be sent a link to sign inside a signing service. What you sign
there is the agreement. What makes it binding on LEAT is what happens
afterwards.

The link is not proof of anything

A link that arrives by email is not identification. Do not treat a
message asking you to sign as coming from LEAT because it looks like it
does. If you were not expecting it, telephone the person you have been
dealing with, on a number you already had.

Signing is not the end

When you finish in the signing service, it tells us. We do not take its
word for it. LEAT fetches the finished document itself and checks:

  • it came from the account and environment we sent it to;
  • it covers the exact document we sent, unchanged;
  • the signing service says who signed, and that person is who we asked;
  • nothing was altered after it was signed.

Only then is the signature recorded on our side. Until it is, the
agreement is not approved, whatever the signing service showed you.

If something is wrong

If any of those checks does not hold, the ceremony stops in a state that
is neither accepted nor refused, and a person at LEAT looks at it. You
may be asked to sign again. That is not an accusation; it means we could
not establish something we are required to establish.

What we keep

We keep the finished signed document, the signing service's own evidence
about the ceremony, and a record of the checks above and what they found.
We do not keep your login to the signing service, and we never see it.

Still stuck?

Sign in to the client portal to open a ticket.

Client sign in