LEAT gives three answers to "may this person do this", not two. This
page is about the third one.
Because "we do not know" and "no" send you to different places.
A refusal names a rule. You can read it, disagree with it, and appeal it
to whoever owns it.
An unknown names a missing fact. Nobody is refusing you; there is
something to go and get, and until somebody gets it nobody can tell.
If those two were the same answer, an outage in another system would
look exactly like a governance decision, and somebody would appeal
against a rule that never fired.
An unknown answer does not let the action through. It stops it, and it
says why it stopped rather than pretending to have decided.